Administrative Resource Center

BuckeyePass

DUO app icon

BuckeyePass is a multi-factor authentication service provided to Ohio State faculty, staff, students and student employees. It helps protect your account even if your password is stolen.

buckeyepass.osu.edu
General
BuckeyePass – Quick Start Guide
Using BuckeyePass
Adding a Device
Authenticating with BuckeyePass
Installing the Duo Mobile Application
Manage Devices & Settings
Registering Your Account
Traveling Advice
VPN and BuckeyePass
Using Duo at COTC
Registering Your Account for COTC
Vendor Documentation
Enrollment Guide by Duo Mobile
Guide to Two-Factor Authentication by Duo Mobile
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General
Are Medical Center employees required to use BuckeyePass to access HR systems?
As a parent, can I access my student's account with BuckeyePass?
Can I use an international number?
Do I need to do anything to start using the Universal Prompt?
If I already use BuckeyePass do I need to enroll again when it is implemented on new systems?
If I install the mobile application on my device, can the university monitor or gain access to my personal information? Can the university wipe my device?
If I need a token, what is the process and how long does it take?
SMS passcodes will no longer be sent out in batches of ten; users will only receive one SMS passcode at a time.
What should I do if I use multiple SIM cards for my US and international numbers?
Why do I have to use BuckeyePass?
Will my session expire and when?
Requirements
Do applicants need BuckeyePass? What if an applicant can't login?
What if I do not have a mobile phone?
Will my device support the Duo Mobile App?
Troubleshooting
Adobe Creative Cloud Authentication Issue With Mac Touch ID
How can I check if the Duo Mobile application is working properly?
I clicked on the "Send Me a Push" button but I did not receive anything on my device. What should I do?
I lost/broke my phone OR have a new phone number. How can I add a new device?
OFAC Restrictions
What if I've reviewed all the FAQs and still can't figure things out?
What should I do if I am not receiving text messages from Duo?
What should I do if I get an "Incorrect passcode" error when using my hardware token?
When I try to log in on my iPhone/iPad I am only seeing a gray box where the Duo login prompt should be. How can I fix this?
When I try to log in on my iPhone/iPad using the Box Mobile application or another mobile application that requires BuckeyePass it just stays on the BuckeyePass page even though I've approved the request in the Duo Mobile application.
When I try to use BuckeyePass I receive the following message on my device. What happened?
When I try to use BuckeyePass to "Send me a Push" I receive an Unknown Error message on my device. What happened?

If you have any trouble accessing or using BuckeyePass please contact the IT Service Desk 24/7 at 614-688-4357 (HELP), Self Service, or servicedesk@osu.edu.